June 15, 2015

The leaders of Kodak used to say ‘yes’ to that question. In 1976, they had 90% of the photographic film market. Kodak was considered one of the five strongest brands in the world at that time. Today, even though they invented digital photography in 1975, they are no lo...

May 1, 2015

I know you are good at what you do but, at some point, everyone loses a client. Fortunately, only a small percentage of trusted advisors make the effort to win back lost business.

March 1, 2015

I was reading an article today called, “What do clients want from their lawyers?” by Clark Cunningham. It started off by sighting an American Bar Association Report that said 70% of Big Companies are dissatisfied with their primary outside counsel. The report stated th...

January 15, 2015

We all know we need to listen better but it’s very hard to do. Fortunately, we have many opportunities to practice. The next time a co-worker, client, family member or friend starts speaking to you, just take a deep breath and be quiet until they finish their thought....

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